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    Student Accounts

    October 16, 2020   Important Billing Update

    The Student Accounts office has been diligently working with the Housing office to confirm on- and off-campus status for each enrolled student at CC.  Thank you to Residential Life for all their hard work and thank you to those students who completed the Fall Housing Survey.  At this time, we are confident that all housing and meal plan adjustments have been completed.

    Billing statements are now available online reflecting all adjustments made since 8/11/2020.

    What was the process for determining housing and meal plan adjustments?

    Students who had not set foot on campus and had not been invited to return to campus for fall term received a full housing and meal plan credit. Since families were billed for yearly housing and meal plan charges on 8/11/2020, the yearly amounts for housing and meal plans were reversed.  Please note: housing assignments for spring term will be retained in our system, but it is possible that your housing assignment for the spring term may change; you will be notified by the Housing office via email in this situation.  Once all housing assignments are confirmed for spring term the Student Accounts office will set up spring housing and meal plan charges and those charges will be reflected on your January billing statement and due February 5th.  For those families utilizing one of our payment plan options, if and when housing and meal charges apply, the fees will be added to your student account, resulting in an increase your overall balance and, in turn, recalculating your remaining installments due.

    Students who have submitted an approved leave of absence form for the entire fall semester (Blocks 1-4 or Blocks 1-J) will receive a full housing and meal plan credit.  Since most families received yearly housing and meal plan charges, all fees have been reversed from the student account unless the student was on campus for a short period of time during block 1 and used their meal plan. In that case, they have been charged for their meal plan usage and 25% of the dining infrastructure fee (which equates to $87.50) but no housing charge. Your housing assignment for spring term will not be retained in our system so if you plan to return to campus for the spring term you will need to notify the housing office by Friday, December 4, 2020 to apply for spring term housing.  When all housing assignments are confirmed for spring term the Student Accounts office will set up spring housing and meal plan charges and those charges will be reflected on your January billing statement and due February 5th.  For those families utilizing one of our payment plan options, if and when housing and meal charges apply, the fees will be added to your student account, resulting in an increase your overall balance and, in turn, recalculating your remaining installments due.

    Students who had been on campus for Block 1 and left campus prior to September 20, 2020 will be charged 25% of their fall semester housing assignment (with the exception of those living in Mathias, Loomis and South halls who will receive a full credit for Block 1 housing).  All students (no matter where they lived) who were here during Block 1 and utilizing their meal plan dollars will be charged for their meal plan usage and 25% of the dining infrastructure fee (which equates to $87.50.)  Spring semester housing and meal plan charges will be removed and housing assignments will be retained for those students who had spring housing assignments. It is possible that your housing assignment for the spring term may change and you will be notified by our housing office via email in this situation.  When all housing assignments are confirmed for spring term the Student Accounts office will set up spring housing and meal plan charges and those charges will be reflected on your January billing statement and due February 5th. For those families utilizing one of our payment plan options, if and when housing and meal charges apply, the fees will be added to your student account, resulting in an increase your overall balance and, in turn, recalculating your remaining installments due.

    Students who had been on campus for Block 1 and received approval to remain on campus for the remainder of the term as well as students who received approval to come back to campus for Blocks 2,3 and 4 will be charged full housing and meal plan charges for the fall term.  Spring term housing (housing assignment will remain in our system) and meal plan charges will remain on the student account as well.  It is possible that your housing assignment for the spring term may change and you will be notified by our housing office via email in this situation.  All housing adjustments for spring term will be made in January.  If you have an increased housing rate and/or meal plan rate from the original charges on 8/11, a billing statement will be available to you in January.  These fees will be due February 5th. For those families utilizing one of our payment plan options, if and when housing and meal charges apply, the fees will be added to your student account, resulting in an increase your overall balance and, in turn, recalculating your remaining installments due.

    How will housing and meal plan credits be applied to a student's account?

    Families utilizing the 2-semester payment plan option, 9-month payment plan or 4-month payment plan who receive housing and meal plan credits will see a lower overall balance and recalculated remaining installments.  If you would like the credits issued to you as a direct refund and not apply toward your overall balance to reduce your remaining installments, please complete this form: COVID-19Refund Request Form 

    Families who have paid their yearly fees in full and who received housing and meal plan credits will receive a direct refund; a check to their permanent mailing address.   

    Student refunds are processed weekly and parent refunds are processed twice a month. 


    The Students Accounts team is here to help you! We are doing our best to respond to email and phone calls promptly. If you would prefer in-person interaction, we can set up a Zoom call or you can request an appointment to visit Spencer Center 116. Please confirm our availability by contacting us to schedule an appointment. StudentAccounts@coloradocollege.edu or 719-389-6698 
    Thank you.

    The Student Accounts office will refer to "our online billing site" frequently.  This site is used to view bills; the platform provides access for students and parents (who are authorized) to real-time account activity, monthly statements, online ACH (debit to savings or checking accounts) payments and enrollment in the payment plan. Please sign in to the online billing site regularly to insure balances are paid on time!

    How to Make Payments and Manage Your Account

    Students on Campus:

    1. Log into CC Single Sign-In
    2. Once logged in to CC Single Sign-In, click "Banner SSB"
    3. Then in Banner click the "Student" tab
    4. Next choose "Payments and Billing"
    5. Finally, select "Make a Payment"

    Students off Campus:

    1. Log into VMware View.
    2. Once logged in, click "Banner SSB" and log in.
    3. Then in Banner click the "Student" tab
    4. Next choose "Payments and Billing"
    5. Finally, select "Make a Payment"

    International Students:

    International Students can pay here

    Parents ("Authorized Users"):

    1. Your student must log in to Banner and invite you as an "Authorized User" before you can access the site.
    2. Once your student has invited you as an "Authorized User" you may login to the TouchNet site here. Note that students cannot use this link to login.

    PLEASE NOTE: you are likely to see a security warning if you try to access the TouchNet site using Safari on a Mac.  It's best to use a different browser for TouchNet - we recommend Chrome.

    News & Announcements

    For Your Reference

    08.03.20 Email from Student Accounts to CC students and families

    08.04.20 Email from Financial Aid and Student Accounts to CC students and families

    08.06.20 Financial Aid and Student Accounts town hall recording: CC covid-19 resource page or Facebook
    08.06.20 Financial Aid and Student Accounts town hall transcript

    Please note

    • Enrollment for 2020-21 payment plans opens at the end of the day on August 11, 2020 and ends at 5:00 p.m. on September 7, 2020.

    • Payment for 2020-21 yearly tuition and fees balances will be due on September 8, 2020 if not enrolled in a payment plan.


    Direct Deposit Enrollment
    Please email AccountsPayable@coloradocollege.edu or call 719.389.6782 to request the direct deposit form.


    If you are expecting a reduction in fall semester housing and meal plan charges, the credits will post to your account and be applied toward future payments unless you request a refund using the request form linked here.

    COVID-19 Refund Request Form (pdf)


    If you are not prompted to save to a specific location, please check your device’s downloads folder.
    When you have completed the form, please save it as a .pdf with your name and CC ID in the file name, and email it to studentaccounts@coloradocollege.edu. 

    Contact

    Spencer Center, 1st Floor, Room 116
    14 E. Cache La Poudre Street
    Colorado Springs, CO 80903

    Phone: (719) 389-6698
    Fax: (719) 389-6932
    StudentAccounts@coloradocollege.edu

    Hours:
    9 a.m. - 5 p.m. Mon-Fri