Page Settings

  • Show menu: true
  • Use horizontal menu: true
  • Show sidebar: left
  • Skip to main content

    719.389.6449 (during business hours)
    After hours emergency phone
    For after-hours help with Canvas, call Canvas Support at 855.740.0505
    Solutions Center in Tutt Library
    first floor on the east side

    Mon-Fri: 8 AM - 5 PM

    Voicemail System

    We've compiled instructions for common tasks using the CC voicemail system (both new and old).

    New system

    Access your voicemail

    • From your office phone, press the "message" button on your phone VMicon
    • Enter your PIN and then # (ex. 12345#)
      • note that if this is your first time using it, the default PIN is 12345 or 13579

    • You will also receive an email with voicemails attached as a sound file that you can play from a computer.
    • You can also manage your voicemail through the Jabber software (download here).
    • You can also call in from off campus. To do so:
      • Dial your on campus phone number
      • After it finishes ringing and starts playing your voicemail greeting, press *
      • When asked for your ID, enter your 4-digit extension
      • When asked for your PIN, enter for 5-digit PIN

    Play your messages

    • Your new messages will play automatically. After listening to a message:
      • Press 1 to replay the message
      • Press 2 to save the message
      • Press 3 to delete the message
      • Press 5 to forward the message
      • Press 7 to rewind the message 5 seconds
    • If you don't have any new messages
      • Press 3 to review saved messages

    Change your greeting(s)

    You have multiple greetings available to you in the new system - standard, closed, alternate, busy, internal, holiday

    • After accessing voicemail:
    • Press 4 for options
    • Press 1 to change greetings
    • Press 1 to re-record your greeting and then follow the prompts
    • Press 2 to switch to your alternate greeting
    • Press 3 to edit other greetings 

    Reset your voicemail password

    • If you know your password and want to change it
      • Access the voicemail system
      • Press 4 for options
      • Press 3 for preferences
      • Press 1 to reset your PIN
      • Press 2 to change your recorded name
    • If you don't know your password
      • Contact the Solutions Center at 719.389.6449 or

    Old system

    We also have a more comprehensive voicemail guide (3 page PDF).

    Access your voicemail

    • Dial 719.389.6034 or, if you're at your desk, press the "message" button on your phone
    • Enter your extension and then # (ex. 6449#)
    • Enter your password and then # (ex. 1234#)

    Play your messages

    • Press 2 to play a message
    • Press 76 to delete the message
    • Press 6 to go to the next message
    • Press 4 to go to the previous message
    • Press # to pause the message

    Change your greeting(s)

    You have an external greeting (played for calls from outside CC) and an internal greeting (played for calls from within CC).  You're also able to set a temporary greeting for when you are out of the office with an expiration date.

    • Press 82 to go to the greetings menu
    • Press 1 to select your external greeting (2 for internal, 3 for temporary)
      • Press 2 to play the current greeting
      • Press 76 to delete the current greeting (this is important  otherwise it will just append the new greeting to the old one)
      • Press 5 to record a new greeting
      • If you are doing a temporary greeting, after recording press 9 to set a date and time for it to expire

    Reset your voicemail password

    • If you know your password and just want to change it
      • Press 84, enter your old password and then # (ex. 1234#)
      • Enter your new password and then # (ex. 4321#)
      • Enter your new password again and then # (ex. 4321#)
    • If you don't know your password
      • Contact the Solutions Center at 719.389.6449 or

    When you first get your phone number and voicemail PIN, you'll need to set up your voicemail.

    From your office phone

    1. From your telephone, pick up your receiver and press the voicemail button VMicon.
    2. Enter the temporary passcode given to you by ITS:.
    3. The Unity system will prompt you to:
      • Record your name
      • Record a greeting
      • Set a new password (a minimum of 5-digits)
    4. Once you have completed all the prompts your voicemail box is ready to receive messages.