Webcam and Microphone Troubleshooting on a Mac

If you're having problems with your webcam or microphone on your mac, here are some of the most likely problems and how to fix them.
  • Open System Preferences > Sound
  • Select the input tab and check the volume

  • Open System Preferences > Security & PrivacySelect Privacy tab
  • Select Camera and check the box next to Zoom/Webex (or whatever applications), granting access to your webcam

  • Close other apps that may be using the webcam, such as FaceTime and Photo Booth
  • Not sure which app? Click on Apple menu on top toolbar, then select Force Quit… to see all apps running and force quit (if needed)

(macOS 10.15 and higher)

  • Open System Preferences > Security & Privacy. Click Privacy tab
  • Select Screen Recording and check the box next to Zoom/Webex, granting access to share your screen

  • On Chrome in the top right, click More > Settings
  • Click Privacy and security on the left, then select Site Settings
  • Select Camera and Microphone and set to Ask before accessing
  • When joining video conference on Chrome, you will now see a prompt to allow access


  • Open Safari and click Safari > Preferences on your top Mac toolbar. Select Website tab
  • For Camera and Microphone, verify that "When visiting other websites" is set to Ask

  • When joining a video conference on Safari, you will now see a prompt to allow access

  • When in a Zoom meeting, in bottom left corner click ^ next to the camera icon to select a different camera

  • When in a Webex meeting, on the top toolbar select Audio > Speaker, Microphone, and Camera… Choose your camera from the Camera drop-down at the bottom

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Report an issue - Last updated: 03/01/2021