HR's webpage on information and best practices for telecommuting
Preparation (before you are at home)
- Identify computer (CC laptop best)
- Do not bring home peripherals or desktops
- Install VMWare Horizon client
- Forward your office phone
- Move files to OneDrive or network drives
- Verify webcam / mic working
Working at home
- Use VMWare Horizon client
- General Campus Terminal Server
- INB (PROD)
- Phone settings
- Call work phone numbers, use directory
- Conference phone calls using Webex
- Meetings using Webex
- Share files in OneDrive or I: drive
- Contact Angie for DocuSign
- Send secure emails if including sensitive info
- Access voicemail from home
- Webcam and microphone tips in under 1 minute
Even though you are working remotely, you are not alone; the Solutions Center is here to help! You can reach us at (719) 389-6449 or firstname.lastname@example.org, and we're located on the first floor of Tutt Library. You can also find instructions on the “How do I…?” section of the ITS webpage.
We recommend bookmarking this page for quick reference until you feel you are a pro at this.
Preparation while you're still at work
Identify which computer you will use to work from home
- Your CC laptop is the best choice if you have one (don't forget to bring the power cable). Do not bring your dock, external keyboard / mouse, monitors and other peripherals home, and do not bring your CC desktop / NUC / iMac home if that's what you have.
- We will make case-by-case exceptions, but this is the best way to keep it simple
- Your home computer is a good second choice if you don't have a CC laptop
- If you don't have a CC laptop or a home computer, you can check a laptop out from the Solutions Center. We have a limited supply, so please only ask for a check out if you need one
Install the VMWare Horizon client on the computer you will use to work remotely if you do not already have it
Forward your office phone to your cell phone or home phone number
You can also forward main office numbers the same way - just make sure that you have that line selected on the phone you are forwarding from. You'll need to designate one person to forward a main office number to.
If your phone is forwarded, voicemails will be on your cell or home phone instead and won't come to your email anymore.
Move files to a location you can access from home
If you don't have a CC laptop and you store files on the hard drive (your "desktop", the "documents" folder, etc.) you'll need to move those files to a location you can access from home.
- OneDrive is the best choice if you already have it set up and know how to use it
- Your network drives (like H: and I: drive) are also great choices since you can access them at home and they are a secure location
- Please avoid using a flash drive or external hard drive for your work files
Verify you have a working webcam / microphone for using Webex
Almost all modern laptops have a built in webcam / microphone at the top of the lid (you may need to remove your "security tape" from covering it). Use the search function on your computer to open a basic application, usually called "camera", that will let you quickly verify if your webcam is working.
If you'll be using a home computer that does not have a webcam, the Solutions Center can check one out to you. We have a limited supply, so please only ask for one if you need it.
If you have a need outside this list (such as specialized software), contact the Solutions Center and we'll figure that out on a case-by-case basis
Working from home once you're there
Accessing your files and services
You'll be able to access many of the services you need from home directly without needing to use VMWare Horizon (Email, OneDrive, Banner SSB, Canvas, Webex are the most common examples).
For other services, you will need to use the VMWare Horizon client to connect to CC's network from home (services like INB (PROD), access to your H: and I: drive files, and managing your office phone remotely).
- Your primary method will be to sign into VMWare Horizon and then select "general campus terminal server" - think of this like you're remote controlling a generic computer that's on campus. Within that window, you are effectively on the campus network.
- When you open the terminal server for the first time, you'll get a popup screen. Go ahead and select "Allow"
- To get to your network drives (like H: and I:) files, click the small folder icon on the taskbar at the bottom, and then click "this PC"
- If you just need access to a specific service like INB (PROD) or settings for your office phone, you can select that icon from the dashboard and don't need to go into the terminal server.
Collaboration with others
- In most cases, you should be able to call each other using your regular office phone numbers as long as everyone is good about setting forwarding. You can use the searchable campus directory from home
- Conduct conference phone calls using your Webex access numbers
- Meet to discuss or share information using Webex
- Share files using OneDrive or your network drives (such as your I: drive)
- If you use your email to share files, please send secure emails if you are sharing personally identifiable information (for example: financial data, student/employee/contractor information, etc.)
Using your work phone from home
- Your voicemail messages should show up in your email inbox, allowing you to play and forward them to others if needed. If your voicemail messages are not currently doing this, please contact the Solutions Center (note that if your phone is forwarded, voicemails will be on your cell or home phone instead and won't come to your email anymore)
- You can also access your voicemail messages remotely on your cell or home phone
- You can set your office phone to forward from off campus by signing into VMWare Horizon and selecting the "phone settings" icon from the dashboard. When you forward your phone to your cell or home phone, voicemail will no longer be in your email, but on your cell or home phone instead
- If you have a need to make calls as if you are calling from your office phone number, please contact the Solutions Center for assistance setting this up
See HR's webpage on telecommuting information and best practices
Webcam and microphone tips in under 1 minute
You can download Microsoft Office for free on your home computer if you don't have it.
If a system you are using is slow or unresponsive, you can check its status online to see if there are any reported issues. Here are a few of the most common systems you might use:
- CC Email / OneDrive (Office 365) status page
- Webex status page
- Canvas status page
- BigBlueButton Twitter page (they don’t have a system status page, but are likely to tweet outages here)
- Google’s status for their system and applications
- Zoom status page
- ITS Twitter page for CC system outages / updates
Use this internet speed test if you suspect your home internet may be the culprit (you should have at least 6-10 Mbps download speed and at least 2-3 Mbps upload for a good experience in most cases). If you are having home internet problems, a good first step is to unplug your router and plug it back in (it will take several minutes to boot back up).
There are several online training options available on all kinds of topics, many of which are free.