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    FAQ

    Frequently Asked Questions


    Q.  What is my Worner box number? / What is the combination to my Worner box? / How do I open my Worner box?

    A. Click on the "Information for Students" box on the homepage. Box number and combination information is under "Your Address" and instructions to open your box are under "Worner Box Information."


    Q.  Where do I get mail and packages if I have a T box?

    A. Your mail and packages are located behind the counter in the mailroom. The mailroom is open Monday - Friday from 8:30 a.m. to 4 p.m. To pick up, you must have your photo ID. 


    Q. Why is my mail being forwarded home?

    A. If you are studying abroad or on leave for any reason for at least two blocks, your box is automatically closed and mail is sent to the address you have in Banner. It will re-open automatically when you return. Also, if you don't check your mail and your box gets too full your mail will be forwarded. During the summer, Worner box mail is automatically forwarded unless you make other arrangements with the mailroom. Packages are not automatically forwarded.


    Q.  Does the mailroom sell boxes?

    A. There are no small boxes for sale in the mailroom. Large boxes suitable for moving are available most of the year. Padded and cardboard mailers are for sale for $1.00 each. Rolls of packing tape are also available for $3.00. The mailroom has a limited selection of FedEx Express boxes and USPS flat rate boxes that are free to take, but must be sent the way they are marked. For example, flat rate boxes cannot be sent a cheaper way. We encourage students and staff to reuse boxes and packing materials from the bins in front of the Mail Services window. 


    Q.  What address should I use?

    A. For students, check "Information for Students" box on homepage. Staff and faculty should check the "Information for Staff/Faculty" box.


    Q.  Does FedEx or UPS deliver to my Worner box?

    A.  Yes


    Q.  Can I ship through FexEx or UPS through the Worner Mail Center?

    A.  Yes, you can ship with FedEx (Express, Home, or Ground) and UPS or drop off any pre-paid packages. All shipping options will not always be available, depending on the destination and weight of the package. 


    Q.  As an employee, can I send personal mail through the Worner Mail Center?

    A.  Yes. All packages and letters must be sealed, addressed and bear the correct postage. Postage may be purchased through the Worner Mail Center and be paid for by cash, check, MasterCard, Visa or CC Gold Card Plus. Credit and debit card transactions must be over $10. We do not accept P-Cards.


    Q.  Why does my mail sometimes arrive later in the day?

    A.  The United States Post Office (USPS) doesn’t always have all the college mail sorted by the time the mail couriers pick it up in the morning. If mail arrives at the Post Office after we have been there, it will arrive the following day. 


    Q.  Why do I have to sign for packages that are dropped off in my department?

    A.  Mail Services signs for all packages delivered to us by all carriers. We then enter these deliveries into package tracking software and account for it by having department coordinators sign for their packages.


    Q.  I'm living in visiting faculty housing, how does my mail get delivered?

    A.  The best method for mail and package deliveries is to use the proper address format (See "Info for Staff and Faculty"). Some housing has mail boxes that USPS delivers to, but most do not. 


    Q.  If I ship my residential housing contents early where do they get stored?

    A.  They are stored in the Worner Mail Center with all the other student packages.


    Q. How do I address an envelope?

    A. Check out this helpful video.