ITS: must patch and update equipment regularly to protect Colorado College's Information Technology environment. While we try to minimize the impact of maintenance, we also occasionally need vendor support during maintenance cycles. Not all vendors are available 24x7, and some 24x7 support contracts are prohibitively expensive.
As a result, we have created a schedule defining our committed uptimes and scheduled downtimes.
|12:00 AM - 5:59 AM|
|6:00 AM - 9:59 AM|
|10:00 AM - 11:59 PM|
We will make every effort to ensure all systems are up and running during this window of time. Emergencies come up, but our goal is to provide better than 99% uptime during this window.
All systems will normally be up and running during this window. However, if we need to take systems down to do maintenance work, this is the window in which we will do it. Planned downtime will be communicated and posted on our systems status page.
Plan on systems being often unavailable during this window. We will attempt to perform most routine maintenance and system changes or upgrades during this time. Planned downtime will be communicated and posted on our systems status page.
Twice per year ALL DAY maintenance days
With the majority of maintenance windows moved outside of business hours (see above), we should only need to interrupt regular work hours twice per year. In each case, we try to minimize the impact to the CC community by holding them during Winter Break just before Half Block and after Summer Session ends.
- Friday, August 11, 2014 -- ALL DAY (after Summer Session ends)
- Friday, January 2, 2015 -- ALL DAY (before Half Block starts)