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    Phone Upgrade Project

    ITS: is rolling out a new Cisco voice over IP (VOIP) phone system to the campus this year. The new phones look like this:


    We are going building by building and setting up the phones 1 by 1.

    1. We'll get the phone physically set up first, and then it will show "detecting network".
    2. The next step is to activate the phone for outgoing calls (incoming calls will still arrive at your old phone), which might be a few weeks or even months after step 1.
    3. Finally, we'll complete the migration so your new phone also takes incoming calls and the old phone will no longer function - note that we need your voicemail box to be clear to do this so we're sure you don't miss an important voicemail. We cannot migrate voicemail from the old system to the new system.
    4. After we give it a little time to make sure it's working, we'll be back to remove the old phone and help you out with any questions you might have.

    Training resources

    Weston Taylor, the User Support Specialist for Cloud Technologies, is available to lead a training or information session for your team or department. Contact him at the ITS: help desk or via email.

    There's a 40-minute video provided by Cisco that's a good starting point for learning the features of your new phone.

    See our guide to setting up voicemail once your phone is activated.

    Quick reference guide that's a printable 1 page (front and back) look at basic functions.

    Full manual (130-page PDF)


    We recommend the following headsets if you'd like to purchase one for your new phone (note that we are currently having trouble with headsets specifically in Tutt Library, which we think is an issue with the network switches in the building):





    Jabber enables you to place phone calls, chat, manage your voicemail, handle phone forwarding, look up college phone numbers and more! Download Jabber here:


    Webex allows you to create or host conference calls, webinars, and online meetings for people on or off campus. Download it for your devices here:

    Mac, PC, Android & iOS