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Phone Upgrade Project

ITS: is rolling out a new Cisco voice over IP (VOIP) phone system to the campus during summer 2018. The new phones look like this:



This schedule may change as we go through the deployment this summer (and we'll update it here if so), but this will give you a good general idea of when to expect us to be coming by to install your new phone:

  • Week of July 23 - Central Plant, Cossitt, Admissions, Field Maint Shop, Grounds Shop, Transportation, Ticknor, Creekside, Cutler Pubs
  • Week of July 30 - Bemis, Campus Safety, and smaller East Campus buildings
  • Week of August 6 - Fine Arts Center

Our process will be to go building by building and set up the phones 1 by 1.

  • We'll get it physically set up first, and then it will show "detecting network".
  • The next step is to activate the phone for outgoing calls (so incoming calls will still arrive at your old phone), which might be a few weeks after step 1.
  • Finally, we'll complete the migration so your new phone also takes incoming calls and the old phone will no longer function - note that we need your voicemail box to be clear to do this so we're sure you don't miss an important voicemail.
  • After we give it a little time to make sure it's working, we'll be back to remove the old phone and help you out with any questions you might have. set up your new voicemail

Note that if you are not here during the summer or when we come through, it’s OK – we’ll get to you later. Particularly for employees that don’t work over the summer, we’ll plan to do your migrations early in the fall semester. We’ll take a 2-week hiatus in the beginning of block 1 and then start up again with those we missed.


There's a 40-minute video provided by Cisco that's a good starting point for learning the features of your new phone.

See our guide to setting up voicemail once your phone is activated.

We recommend the following headsets if you'd like to purchase one for your new phone (note that we are currently having trouble with headsets specifically in Tutt Library, which we think is an issue with the network switches in the building):




719.389.6449 (during business hours)
After hours emergency phone
For after-hours help with Canvas, call Canvas Support at 855.740.0505
Solutions Center in Tutt Library
first floor on the east side

Mon-Fri: 8 AM - 5 PM