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    719.389.6449 (during business hours)
    After hours emergency phone
    For after-hours help with Canvas, call Canvas Support at 855.740.0505

    ITS@coloradocollege.edu
    Solutions Center in Tutt Library
    first floor on the east side

    Mon-Fri: 8 AM - 5 PM

    Committed Up-Time

    ITS: must patch and update equipment regularly to protect Colorado College's Information Technology environment. While we try to minimize the impact of maintenance, we also occasionally need vendor support during maintenance cycles. Not all vendors are available 24x7, and some 24x7 support contracts are prohibitively expensive.

    As a result, we have created a schedule defining our committed uptimes and scheduled downtimes.

    Uptimes SunMonTueWedThuFriSat
    12:01 AM - 5:59 AM              
    6:00 AM - 9:59 AM              
    10:00 AM - 11:59 PM              
      Committed Uptime
    We make every effort to ensure all systems are up and running during this window of time.  Emergencies come up, but our goal is to provide better than 99% uptime in this window.
      Expected Uptime
    All systems will normally be up and running during this window.  However, if we need to take systems down to do maintenance work, this is the window in which we will do it.
      Scheduled Downtime
    Plan on systems being often unavailable during this window.  We will attempt to perform most routine maintenance and system changes or upgrades during this time.

    Once per year extended maintenance day

    With the majority of maintenance windows moved outside of business hours (see above), we should only need to interrupt committed uptime hours once per year.  We try to minimize the impact to the CC community by holding it during Winter Break just before Half Block.