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    719.389.6449 (during business hours)
    After hours emergency phone
    For after-hours help with Canvas, call Canvas Support at 855.740.0505
    Solutions Center in Tutt Library
    first floor on the east side

    Mon-Fri: 8 AM - 5 PM

    Webcam and Microphone Troubleshooting on a Mac

    If you're having problems with your webcam or microphone on your mac, here are some of the most likely problems and how to fix them.

    Check the volume on your mic

    Allow access to your camera

    Only one app at a time can use your webcam

    • Close other apps that may be using the webcam, such as FaceTime and Photo Booth
    • Not sure which app? Click on Apple menu on top toolbar, then select Force Quit… to see all apps running and force quit (if needed)

    Screen Recording / Capture / Sharing not working

    (macOS 10.15 and higher)

    Not working in Chrome

    Not working in Safari

    Choose your camera in Zoom or Webex