Page Settings

  • Show menu: true
  • Use horizontal menu: true
  • Show sidebar: left
  • Skip to main content

    719.389.6449 (during business hours)
    After hours emergency phone
    For after-hours help with Canvas, call Canvas Support at 855.740.0505
    Solutions Center in Tutt Library
    first floor on the east side

    Mon-Fri: 8 AM - 5 PM

    Connect to another mailbox

    You may need to monitor another inbox for a department or for a particular person. These instructions will show you how to connect to another inbox.

    Note: The other person or department will need to give you permission to access their inbox and any folders within the inbox. If you need help with this, you can contact the ITS: Solutions Center (x6449).

    Instructions for Outlook 2016

    Open occasionally

    1. Go to File > Open & Export > Other User's Folder
    2. Type in the name of the mailbox or person and ensure "Inbox" is selected (or calendar, if that's what you need)
    3. Click OK

    Open for daily use

    1. Go to File > Account Settings button > Account settings choice
    2. Double click your account to open it
    3. Go to More Settings
    4. Go to Advanced
    5. Click "Add" and type the name or partial name of the mailbox and choose from the list if necessary. Then say OK, next, finish etc. out of all those properties windows

    Instructions for Outlook on a Mac

    1. Go to Tools > Accounts
    2. Make sure your CC account is selected, and click “Advanced”
    3. Go to the “Delegates” tab and click the “+” at the bottom where it says “people I am a delegate for” and find the appropriate email address

    Instructions for Office 365 Web Mail (OWA)

    1. Click your picture (or placeholder icon) in the upper right corner
    2. Choose "Open another mailbox..."
    3. Type the name of the mailbox or person in the box, and click "Open"


    Wait, I don't see any folders under the other inbox! I get this error!

    Outlook inbox permissions error

    If this happens, the other person or department needs to give you the proper permissions to connect to their inbox.

    The other person needs to right click their inbox, then click properties, then the permissions tab. They will need to add your name and select a permission level for you. They will need to do this for each folder under their inbox that they would like you to have access to.

    Inbox permissions