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Connect to another mailbox

You may need to monitor another inbox for a department or for a particular person. These instructions will show you how to connect to another inbox.

Note: The other person or department will need to give you permission to access their inbox and any folders within the inbox. If you need help with this, you can contact the ITS: Help Desk (x6449).

Instructions for Office 365 Web Mail (OWA)

  1. Click your picture (or placeholder icon) in the upper right corner
  2. Choose "Open another mailbox..."
  3. Type the name of the mailbox or person in the box, and click "Open"

Instructions for Outlook on a Mac

  1. Go to File > Open > Other User's Folder
  2. Type in the name of the mailbox or person
  3. The shared mailbox then opens up in a new window

Instructions for Outlook 2013

  1. Go to File > Open & Export > Other User's Folder
  2. ype in the name of the mailbox or person and ensure "Inbox" is selected (or calendar, if that's what you need)
  3. Click OK

 Troubleshooting:

Wait, I don't see any folders under the other inbox! I get this error!

Outlook inbox permissions error

 

If this happens, the other person or department needs to give you the proper permissions to connect to their inbox.

The other person needs to right click their inbox, then click properties, then the permissions tab. They will need to add your name and select a permission level for you. They will need to do this for each folder under their inbox that they would like you to have access to.

Inbox permissions