After Hours Support
Information Management (IM) maintains the core computing infrastructure at Colorado College. While the Help Desk (719-389-6449, HelpDesk@ColoradoCollege.edu) takes calls during its normal hours of operation (typically 8:00 AM to 6:00 PM Monday to Friday), Information Management staff do work after hours to resolve critical network or system outages, particularly when those outages affect the academic mission of the College.
If you encounter an IT problem after hours that (1) affects multiple people, (2) is of a critical nature, and (3) cannot be solved by standard troubleshooting, please contact the Campus Safety Office at (719) 389-6707. Staff there can then call the IM After Hours Phone, which will reach the IM staff member on call. IM aims to contact the original caller, if not always resolve the problem, within two hours of the first report. In the right circumstances, we will resolve the problem sooner than that.
Please do not request after hours help for individual computer issues, individual printer problems, or for matters that can wait until the next business day. For example:
Do call if
- you lose all network access (internet, email, network drives) and confirm with at least two others in your building that they are experiencing the same problem.
- no available Tutt Library printers are working and it is a critical time in the Block, with many students trying to print their papers and materials.
- you and some colleagues are working in Banner on an important deadline and find that none of you can access Banner, even if other network resources are still accessible.
Don’t call if
- you lose network access, but others in the area still have network access.
- the printer on your desk or network printer nearest to you is not working, but you can print to other printers instead.
- you and some colleagues are working in Banner on a long term project -- without a looming deadline -- and find that none of you can access Banner. The IM staff can resolve that on the next business day.