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Make our spam filter (FOPE) work for you

Recommended Best Practices/Questions

How to (Un)Block or (Un)Approve Senders within Outlook

How to report e-mail as spam



Recommended Best Practices/Questions

How do you view items caught by the filter?
All you need to do is take a look in your Junk E-mail folder!

Approving and Blocking E-mail Addresses:
Double-check your approved and blocked senders list (use the instructions above on viewing your settings). You should ONLY have approved senders from addresses that our new spam filter has blocked. Generally speaking you should also not have any approved senders with a Colorado College e-mail address. Keep in mind that the more approved senders you have the more likely spam will make it into your inbox. E-mail from a blocked sender should go directly into your Junk E-mail folder.

How come I am now getting a lot of messages in my Junk E-mail Folder?:
If spam is going into your Junk E-mail folder – congratulations! The spam filter is working! We’ve done this in order to make it easier on you: You no longer have to log into a different site with a different username and password just to see what is being blocked. Keep in mind to NOT download any attachments or follow any links within e-mails that have been put into your Junk E-mail folder – they were blocked for a reason and likely they would lead to or contain malicious software.

How to (Un)Block or (Un)Approve Senders within Outlook

These instructions are for Outlook Web Access (OWA) since it will look the same for everyone, in any browser. We also have instructions specifically for Outlook. Similar steps will also work in various e-mail applications for PCs and Macs.

To block a sender:

  • Step 1: Right-Click (or Control-Click on a Mac) on the spam message.
  • Step 2: Select from the drop-down list “Junk” or “Junk E-mail.”
  • Step 3: Select “Block Sender” or “Add Sender to Blocked Senders List.”

add sender to blocked senders

You will get a confirmation notice letting you know that the sender has been blocked and the message has been moved to your “Junk E-mail” folder. Click on “OK” to continue.

NOTE: E-mail addresses that are in your blocked senders list may still enter your inbox but any future messages should go directly into your Junk-Mail folder!

To unblock a sender that was previously blocked (OWA – PC and Mac):

  • Step 1: Click on “Options.”
  • Step 2: Select “See All Options.”

 To unblock a sender that was previously blocked

  • Step 3: Click on “Block or Allow.”
  • Step 4: Select the e-mail address that you wish to unblock and select “Remove.”

To unblock a sender that was previously blocked

Once you have removed the unnecessary e-mail addresses, click on “Save” to make the change!

To approve a sender (OWA for PCs and Macs – Outlook is very similar):

  • Step 1: Right-Click (or Control-Click on a Mac) on the message from the sender that you would like to approve.
  • Step 2: Select from the drop-down list “Junk” or “Junk E-Mail.”
  • Step 3: Select “Never Block Sender” or “Add Sender to Safe Senders List.”

    To approve a sender

You will get a confirmation notice letting you know that the sender has been added to your safe senders list. Click on “OK” to continue.

PLEASE NOTE: You should only approve senders that are being blocked by our spam filter. The more approved senders you have the more likely spam will make it into your inbox.

To un-approve an approved sender (OWA for PCs and Macs):

  • Step 1: Click on “Options.”
  • Step 2: Select “See All Options…”

See all options

  • Step 3: Click on “Block or Allow.”
  • Step 4: Select the e-mail address that you wish to unapprove and select “Remove.”

Block or Allow

Once you have removed the unnecessary e-mail addresses, click on “Save” to make the change!
NOTE: Make sure that the check-box for “Automatically add people I e-mail to the Safe Senders List” or “Trust e-mail from my contacts”is NOT checked! We only want to approve legitimate address that have been blocked in the past – not every address that you send an e-mail to or have in your contacts!

 


Instructions specifically for Outlook:

To unblock a sender that was previously blocked (Outlook for PC and Mac):

  • Step 1: Click on “Junk.”
  • Step 2: Select “Junk E-mail Options” or “Junk E-mail Protection.”

    Outlook Junk E-mail Options

  • Step 3: Click on the “Blocked Senders” tab.
  • Step 4: Select the e-mail address that you wish to unblock and select “Remove.” You can also manually add addresses you would like to block here by clicking on “Add…”(Outlook for PC only).

    Outlook Blocked Senders

Once you have removed the unnecessary e-mail addresses, click on “Apply” or “OK” to make the change!

How to report e-mail as spam

If you receive spam in your inbox, you can report it as a message which got through the spam filter. This will help the filter improve over time. You can also block the sender, though in most cases this won’t help as modern spammers almost never use the same email address.

Note that your junk email folder will probably contain a large amount of spam with the label “[Possible SPAM]“ in the subject (example below) – these are messages that the filter did catch, so you don’t need to report them.

 

Possible SPAM


There are two ways that you can report messages as spam:

The first way requires you to install an add-in for Outlook (PC only) from this Microsoft Download page.

MS Junk download

  • On the Microsoft Junk E-mail Reporting Add-in for Microsoft Office Outlookwebpage you will need to select the correct add-in according to the version of Outlook that you currently use.

    Microsoft Junk E-mail Reporting Add-in

    (Most will be using the “Junk Reporting Add-in for Office 2007 and 2010 (32bit).msi” download. If you have questions about which version to use please ask the Help Desk!)

  • Follow the instructions on the bottom of the Microsoft webpage on how to install.

Once the Add-in has been installed all you need to do to report a spam message (that hasn’t been labeled as such) is this:

report junk

  • Step 1: Right-Click on the message from the sender that you would like to report.
  • Step 2: Select from the drop-down list “Junk.”
  • Step 3: Select “Report Junk.”

You will get a confirmation notice asking if you want to report the message as junk to Microsoft and move the message to the Junk E-mail folder. Click on Yes to submit the e-mail to Microsoft.

The second way requires a small amount of work depending on how you view your e-mail. What you need to do is create a new e-mail and attach the spam message to it (this is not the same as forwarding the message) and then send it to Microsoft.

  • For Mac or PC using OWA (Outlook Web Access) or Outlook 2011 (Mac) to access your e-mail:

    NOTE: Screen-shots below are from OWA.
    Step 1: Right-Click (or Control-Click on a Mac) on the spam message.

    owa forward attachment

    Step 2: Select “Forward as Attachment.” In Outlook 2011 you will select “Forward Special” and then “As Attachment.”

    Forward Special Outlook 2011

    Step 3: In the new e-mail message you do not need to do anything with it. Just send the message to: abuse@messaging.microsoft.com

  • For most other e-mail applications (including specifically Outlook 2010):

    Step 1: Create a new e-mail message.

    Attach Item outlook 2010

    Step 2: We want to attach the spam message as an attachment to this new e-mail. We can do this by selecting “Attach Item” and then “Outlook Item” (In Outlook 2010 – this may be different in other programs).

    Outlook Item 2010

    Step 3: Browse to and select the spam message and click on OK.

    abuse@messaging.microsoft.com

    Step 4: The spam message is now attached to the message. Again, don’t do anything with the message, just send it to: abuse@messaging.microsoft.com

NOTE: You can select multiple spam messages at a time and report them all at once.


If you are reporting spam messages that have been missed by our filter please do so as soon as possible. This may help keep messages of this type from getting into your mailbox!

If you wait several days to report the spam message, it may not have much effect on blocking similar spam in the future.