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From: Kris Jones
Sent: Sunday, March 25, 2007 3:41 PM
To: Divisional listservs
Subject: New network prep for Mon 3/26 - allow a bit of extra time

***please consider printing out this email and taking it in to the College with you tomorrow***

Dear Faculty,

Welcome back from Spring Break!

We are happy to report that the campus has been successfully “cut over” to the new network!

However, as part of the cut over process, please remember that when you log in to your computer for the first time since you left campus, you will need to “register” your computer online, in order for you to be able to access the Internet, your email, and your network drives.

To register your computer:
1. Log in on your computer, like you always do.
2. Open up an Internet browser, like you were going to a web page.
3. You will be “redirected” to a registration page. (This may take a few seconds).
4. By your computer (or on your office door) is a set of brief “how to”
instructions for the registration process. If you can’t find the instructions, ask your office staff for a copy. Registration should only take a minute or two, and is pretty straight forward.
5. Once you’ve registered, you’ll be instructed to close your browser window, and to wait a minute for the registration process to finalize.
6. To make sure your network drives and email all open smoothly, we recommend that you then reboot your computer.

Consider coming to campus a little earlier than normal tomorrow, to help the registration process go smoothly for you!

Please note that you may need to get the laptop or computer in your smart classroom registered as well, as there were classrooms/storage areas we couldn’t access on Friday, due to conference use of many of the classrooms and/or people not being available in departments. (If you log in, open a browser, and are able to see a “normal” web page (like the CC home page, or CNN), then that computer has already been registered).

If you experience any problems with the registration process, Academic Technology Services, User Services, and Network Systems and Services staff will be out in your buildings in full force tomorrow morning, starting at
8 a.m. (The person/people assigned to your building are listed below this message).

But considering how many people may require support in a very short period of time we ask:
1. That you try the registration process yourself as a first attempt. It really should only take a few minutes of your time.
2. That if you experience difficulty or have questions, talk to your office staff as a “next step.” Most of the academic office staff have already experienced/been a part of the registration process, and might be able to assist you.
3. If you still need assistance, then try to find the ATS/Network/User Services person that is assigned to assist people in your building.
4. And if all else fails, then call the Help Desk at 389-6449 (or email them at HelpDesk@coloradocollege.edu). People will be diligently manning the phones and scanning the Help Desk email account. But because we anticipate a potentially higher call volume than usual, you may need to leave a voicemail message. Someone *will* return your call or email as soon as possible.

One last note: because many of our network resources and servers are still on the “old” network, you really won’t see any performance gains on the new network until everything is cut over. So don’t be disappointed by this careful, phased approach! Everything will be cut over to the new network by graduation. The new wireless network will then be implemented over the summer months. A comprehensively faster, more reliable, more accessible, more powerful network will be up and running for Fall 2007!

Best,
Marla

*********************
ATS, NSG and User Services Team Members Assigned to Academic Buildings:

Barnes - Kris Jones
Olin - Dave Armstrong
Tutt Science - Justin Pohlmann
Tutt Library - John Bickar and David Ziemba
Palmer - Peggy Quinn
Armstrong - Sarah Withee and Terri Akse
Packard - Gerald Mondragon
Mierow/Hulbert/Feminist & Gender/International Studies - Wei-Hsin Fu


Send questions or comments to: HelpDesk@ColoradoCollege.edu